14 karat gold filled is a thick layer of real gold that has been "fused" (similar to welding or soldering) with heat and pressure to a base metal. The layer of gold bonds permanently to the metal so the gold surface will not wear off.
Gold filled isverydifferent from gold plating or gold vermeil. Gold plated and vermeil jewelry is known for wearing off and eventually becoming a different color underneath. Likewise, the methods used to create gold plated or vermeil metal are much less complex and can be purchased from Walmart, H&M, Target, and any other big box store for a mere few dollars.

Is 14k gold-filled good quality? Gold-fill is absolutely your best option after solid gold for quality and durability. It will never rub or flake off or turn your skin green and it offers a great option for people with sensitive skin. Gold Filled jewelry is considered lifetime jewelry.

Our ear wires and necklace chain are always either sterling silver or 14 karat gold filled. Both perfect for longevity and for folks with sensitivities to metal. 😎
The pendant part of our pieces (the dangly part) are made of either sterling silver plated brass (a solid thick plate of sterling) or a beautiful raw gold jewelers brass. Both of these materials age and patina so beautifully over time that we have chosen not to apply an “anti-patina” coating to allow for this natural and lovely process to occur. Fluff Hardware gets better with age!

Our accessories are meant to be a treasured staple in your jewelry arsenal and thus, may need to be treated like one. Over the years we have created hundreds of designs, some more durable and adventure proof than others, so here are some tips to help your beautiful pieces last a lifetime.
-- We recommend storing your jewelry in a friction free, dry location. Bathroom storage can speed up the patination process.
-- Do not shower or swim in your jewelry
-- Try to avoid dropping anything with stone or wood in the design.
-- Polish the various metals from time to time unless you like the current patina
-- And lastly, our best tip, don't shove your jewelry in your purse. ;)

Our current handling time is up to 10 business days (Monday–Friday). We often ship out sooner, but since every piece of Fluff Hardware is handmade by real humans in the USA—under great working conditions we’re proud of—we simply can’t compete with Amazon-speed (and we’re okay with that 💁‍♀️).

That said, if you’ve selected Free Local Pickup, your item is often ready same day! Need it even faster? Give either of our Boise retail locations a call—we’ll happily check in-store availability for you.

During busy seasons (like November/December), handling time may increase slightly. If you're on a deadline or just want an update, feel free to call, text, or email our Production Studio:

📞 208.616.3199

📧 customerservice@fluffhardware.com

DOMESTIC SHIPPING: We offer free domestic USPS First Class Shipping with tracking (1-5 days) on all orders. Or you can select any of the following shipping methods during checkout. USPS Priority (1-3 days depending on location), or USPS Express (overnight or 1 day depending on location)

FREE LOCAL PICKUP: We are also now offering free local pick-up at your convenience from both of our brick and mortar locations in Boise ID. This is a great way to get your items in hand without having to wait for the post office! 

Downtown Boise Location:
765 W Idaho St.,
Boise ID, 83702

&

Hyde Park Location:
1605 N 13th St.
Boise, Idaho 83702

You will be emailed or text messaged once your order is ready for pick-up.

INTERNATIONAL ORDERS: Yes! We ship internationally! We are currently set up for flat rate shipping with tracking for $15 to Europe & Canada. 

Did you lose an earring, or part of an earring? Or did you love them so much they broke? Please don't hesitate to contact us! We greatly appreciate customers who reach out to get their item repaired or replaced as it shows you love their jewelry and have an appreciation for our work. We are happy to work with you.
To start the process, please email us a photo of any/all remaining parts/pieces of the jewelry you have left and we'll get back to you letting you know if the item is fixable/replaceable. Depending on the type of repair, there may be a small fee. We will let you know once we see your piece/s.

We are happy to accept your unworn/unused items for return or exchange within 30 days of purchase with receipt or packing slip.
For purchases made in November & December we will accept returns through January 31st.

We can also accept your return at either of our brick and mortar stores located in Boise:

IN-STORE Downtown:
765 W. Idaho St.
Boise ID 83702

IN-STORE Hyde Park:
1605 N. 13th St.
Boise ID 83702

Or you can access our online self-service return system by heading here.

If mailing in your return, please include a note about why you are returning your item and do not forget to include your packing slip or receipt. We cannot process any return without it.
Have another question or need help? Feel free to email us.