Frequently Asked Questions
A 14K gold fill piece is created by wrapping an actual layer of 14K gold around a jeweler's brass core. The layer of gold bonds strongly to the brass so the gold surface will not wear off.
Is 14k gold-filled good quality? Gold-fill is absolutely your best option after solid gold for quality and durability. It will never rub or flake off or turn your skin green and it offers a great option for people with sensitive skin. Gold Filled jewelry is considered lifetime jewelry.
Our ear wires and necklace chain are always either sterling silver or 14 karat gold filled. Both perfect for longevity and for folks with sensitivities to metal. 😎
The pendant part of our pieces (the dangly part) are made of either sterling silver plated brass (a solid thick plate of sterling) or a beautiful raw gold jewelers brass. Both of these materials age and patina so beautifully over time that we have chosen not to apply an “anti-patina” coating to allow for this natural and lovely process to occur. Fluff Hardware gets better with age!
Our accessories are meant to be a treasured staple in your jewelry arsenal and thus, may need to be treated like one. Over the years we have created hundreds of designs, some more durable and adventure proof than others, so here are some tips to help your beautiful pieces last a lifetime.
-- We recommend storing your jewelry in a friction free, dry location. Bathroom storage can speed up the patination process.
-- Do not shower or swim in your jewelry
-- Try to avoid dropping anything with stone or wood in the design.
-- Polish the various metals from time to time unless you like the current patina
-- And lastly, our best tip, don't shove your jewelry in your purse. ;)
In most cases we've chosen not to apply anti-patina sealant to our pieces in order to allow for this natural and lovely process to occur. Our accessories get better with age! Depending on your preference, a slight patina can compliment our compositions resulting in an even more stunning vintage appearance. We also know that the origianl luster of our jewels can be just as captivating. The choice is up to you!
You can polish up any of our designs like you would any other precious metal; with a jewelry polishing pad or a dab of toothpaste and a toothbrush, or salt and lemon.
We are proud to be able to guarantee a 1-3 business day fulfillment time (yep, even during Christmas!). Most times, if you've chosen local pickup, your item will be ready for pickup same day. If you are in need of your item same day, feel welcome to call either of our two Boise stores to see if they have the item on hand and in store. 😊
DOMESTIC SHIPPING: We offer free domestic USPS First Class Shipping with tracking (1-5 days) on all orders. Or you can select any of the following shipping methods during checkout. USPS Priority (1-3 days depending on location), or USPS Express (overnight or 1 day depending on location)
FREE LOCAL PICKUP: We are also now offering free local pick-up at your convenience from both of our brick and mortar locations in Boise ID. This is a great way to get your items in hand without having to wait for the post office!
Downtown Boise Location:
765 W Idaho St.,
Boise ID, 83702
&
Hyde Park Location:
1605 N 13th St.
Boise, Idaho 83702
You will be emailed or text messaged once your order is ready for pick-up.
INTERNATIONAL ORDERS: Yes! We ship internationally! We are currently set up for flat rate shipping with tracking for $15 to Europe & Canada.
Did you lose an earring, or part of an earring? Or did you love them so much they broke? Please don't hesitate to contact us! We greatly appreciate customers who reach out to get their item repaired or replaced as it shows us they have an appreciation for our work. We are happy to work with you.
To start the process, please email us a photo of any/all remaining parts/pieces of the jewelry you have left and we'll get back to you letting you know if the item is fixable/replaceable. Depending on the type of repair, there may be a small fee. We will let you know once we see your piece/s.
We are happy to accept your unworn/unused items for return or exchange within 30 days of purchase with receipt or packing slip. Or simply let us know your order number so we can reference it in our system.
For purchases made in November & December we will accept returns through February 15th.
We can accept your return at either of our brick and mortar stores located in Boise:
Downtown:
765 W. Idaho St.
Boise ID 83702
Hyde Park:
1605 N. 13th St.
Boise ID 83702
Or by mail to:
Fluff Hardware
104 W. 31st St,
Garden City ID, 83714
If mailing your return, please include a note about why you are returning your item.
Have any other questions? Feel free to email us.