14 karat gold filled is a thick layer of real gold that has been "fused" (similar to welding or soldering) with heat and pressure to a base metal. The layer of gold bonds permanently to the metal so the gold surface will not wear off.
Gold filled isverydifferent from gold plating or gold vermeil. Gold plated and vermeil jewelry is known for wearing off and eventually becoming a different color underneath. Likewise, the methods used to create gold plated or vermeil metal are much less complex and can be purchased from Walmart, H&M, Target, and any other big box store for a mere few dollars.

Is 14k gold-filled good quality? Gold-fill is absolutely your best option after solid gold for quality and durability. It will never rub or flake off or turn your skin green and it offers a great option for people with sensitive skin. Gold Filled jewelry is considered lifetime jewelry.

Our ear wires and necklace chain are always either sterling silver or 14 karat gold filled. Both perfect for longevity and for folks with sensitivities to metal. 😎
The pendant part of our pieces (the dangly part) are made of either sterling silver plated brass (a solid thick plate of sterling) or a beautiful raw gold jewelers brass. Both of these materials age and patina so beautifully over time that we have chosen not to apply any sort of lacquer or “anti-patina” coating to allow for this natural and lovely process to occur. Fluff Hardware gets better with age!

Our bracelet cuffs and hair forks are crafted from raw jeweler’s brass and sterling silver–plated brass.
When purchasing one of our cuffs, please consider that because raw brass naturally interacts with each person’s unique skin chemistry, reactions can vary—some wearers will enjoy a lasting shine with no change or effect on their skin, while others may notice a temporary tint where the cuff touches their skin. This is a normal and harmless reaction that depends on your body’s pH.

If your jewelry has patina'd or antiqued beyond your preference, all of our pieces can be safely and easily polished with a jewelry polishing cloth/pad. These single (or 2x) use pads can be ordered from us here or on Amazon. Simply search "Jewelry Polishing Pro Pad". Or for a longer lasting, reusable option that can be used for multiple pieces of jewelry, we suggest purchasing a "Sunshine Polishing Cloth" also available on Amazon.

Your Fluff Hardware pieces are designed to be treasured staples in your jewelry collection. Some of our designs are more adventure-proof than others, so a little extra love will help them last a lifetime. Here are our top care tips:

• Store with care: Keep your jewelry in a dry, friction-free spot. (Bathrooms speed up patina—so best to avoid them!)
  
• Skip the water: Don’t shower or swim in your jewelry.
  
• Handle stones, wood, and bone gently: Avoid dropping pieces that include delicate materials.
  
• Polish as you please: Metals naturally patina with time. Leave it if you love the look, or polish it up for shine.
  
• Our #1 tip: Don’t toss your jewelry loose in your purse. 😉
  

If your piece has developed more patina than you’d like, polishing is quick and easy:

• Disposable option: Single-use (or 2x use) Jewelry Polishing Pro Pads—available from us or on Amazon.
  
• Reusable option: Sunshine Polishing Cloths—long-lasting and great for multiple pieces.
  

And don’t forget—your jewelry comes with a lifetime warranty. If a piece breaks or you lose part of it, we’re here for repairs or replacements. You can find all the details under the “Lifetime Warranty” and “Repairs/Replacements” sections of this FAQ.

Please see instructional video by clicking the links below.

If your lighter has a little cotton looking wick, please see watch video for instructions on how to fill:

Zippo Lighter Fluid

If your lighter does not have a little cotton looking wick, please watch this video for instructions on how to fill:

Butane Lighter Fluid

As required by law, lighters shipped from Fluff Hardware are sold empty and do not come pre-filled with fuel. You will need to purchase butane fuel or zippo lighter fuel separately and fill it yourself. (These usually cost between $3 & $7. 😊

For the butane type, we recommend Fasfil 5X Refined Butane Fuel available on Amazon or at your nearest smoke shop (cheaper at the smoke shops for sure!) DO NOT purchase Coleman butane fuel as that is designed specifically for camp stoves.

For wick type lighters, we recommend Zippo Lighter Fuel available on Amazon or at your nearest smoke shop (cheaper at the smoke shops for sure!)

Local? Stop by and see us, and we’ll do your first fill up on the house—because your adventures deserve a proper spark. 🔥

All online orders will be shipped with rubber gloves for use when filling your lighter.

Our current handling time is up to 10 business days (Monday–Friday). We often ship out sooner, but since every piece of Fluff Hardware is handmade by real humans in the USA—under great working conditions we’re proud of—we simply can’t compete with Amazon-speed (and we’re okay with that 💁‍♀️).

That said, if you’ve selected Free Local Pickup, your item is often ready a little sooner! Need it even faster? Give either of our Boise retail locations a call—we’ll happily check in-store availability for you.

During busy seasons (like November/December), handling time may increase slightly. If you're on a deadline or just want an update, feel free to call, text, or email our Production Studio. We love to make magic happen for you when we can.

📞 208.616.3199

📧 customerservice@fluffhardware.com

DOMESTIC SHIPPING: We offer free domestic USPS First Class Shipping with tracking (1-5 days) on all orders. Or you can select USPS Priority (1-3 days depending on location) during checkout for a slightly faster option, but again, please keep in mind our lead time (the time it takes us to make the jewelry) mentioned under the "Handling/Lead Time" section of this FAQ.

FREE LOCAL PICKUP: We are also now offering free local pick-up at your convenience from both of our brick and mortar locations in Boise ID. This is a great way to get your items in hand without having to wait for the post office! 

Downtown Boise Location:
765 W Idaho St.,
Boise ID, 83702

&

Hyde Park Location:
1605 N 13th St.
Boise, Idaho 83702

You will be emailed or text messaged once your order is ready for pick-up. PLEASE do not come to the stores to retrieve your order until you've received that message from us.

INTERNATIONAL ORDERS: Yes! We ship internationally! We are currently set up for flat rate shipping with tracking for $15 to Europe & Canada.

Did you lose an earring, or part of an earring? Or did you love them so hard they broke? Please don't hesitate to contact us! We greatly appreciate customers who reach out to get their item repaired or replaced as it shows you love their jewelry and have an appreciation for our work. We are happy to work with you.
To start the process, please email us a photo of any/all remaining parts/pieces of the jewelry you have left and we'll get back to you letting you know if the item is fixable/replaceable. Depending on the type of repair, there may be a small fee. We will let you know once we see your piece/s.

We are happy to accept your unworn/unused items for return or exchange within 30 days of purchase with receipt, packing slip, or order number.
For purchases made in November & December we will accept returns through January 31st.

We can also accept your return at either of our brick and mortar stores located in Boise:

IN-STORE Downtown:
765 W. Idaho St.
Boise ID 83702

IN-STORE Hyde Park:
1605 N. 13th St.
Boise ID 83702

Or you can access our online self-service return system by heading here.

At this time, we don’t cover return shipping. To keep our prices low and accessible for everyone, we’ve chosen not to build return shipping costs into our pricing. The good news? Return shipping is usually very affordable!

If mailing in your return, please include a note about why you are returning your item and do not forget to include your packing slip, receipt, or order number. We cannot process any return without it.
Have another question or need help? Feel free to email us.

At Fluff Hardware, we stand behind the quality and craftsmanship of our handmade jewelry. Our commitment to you is reflected in our Lifetime Warranty, which covers the following:

What’s Covered:

• Manufacturing Defects: Any issues that arise due to defects in materials or workmanship will be repaired or replaced at no charge. Jump rings, wire wraps, or ear wire that comes apart.
• Normal Wear and Tear: We offer complimentary cleaning and maintenance services to ensure your jewelry remains in its best condition. Sometimes things need a refresh, we are happy to polish tarnished jewelry and fix jump rings, wire wraps, ear wire, or rainbows that are on their last leg.

What’s Not Covered:

• Accidental Damage: Damage resulting from accidents, misuse, or improper care is not covered under the warranty. Broken stones or necklace chains broken at a link are not under warranty. 
• Loss or Theft: Not covered by lifetime warranty. We can however (usually) replace a lost earring for ½ price of the original earring, plus $2.
• Alterations and Repairs: Any modifications or repairs made by individuals other than our authorized professionals may void the warranty. 
• Discontinued & Unique Designs: Pieces that we no longer have listed on our website may not be covered due to not carrying the components anymore. One-off unique’s are also not covered due to the possibility of components being out of stock. 

How to Make a Claim: To request a repair or replacement under our Lifetime Warranty, please contact us at customerservice@fluffhardware.com or come into one of our retail locations with your broken or damaged jewelry. We’ll guide you through the process to ensure your jewelry is promptly taken care of.

Please note that this warranty does not affect your statutory rights.

Thank you for choosing Fluff Hardware. We are dedicated to providing you with beautiful and durable jewelry with exceptional service for a lifetime.